Keeping Our Promise 2: How Strong Supplier Collaborations Clinched Final Production

January 15, 2013 | Comments | Tomorrow Works

 

Down-to-the-Wire Approval by Top Management!

 

After hours of hard work, the perfect prototype of a ceramic-coated, pebble-blue GALAXY S III—and entirely new design proposal for a phone—was finally put together. Carrying the completed sample, the technology team raced to Seoul’s Gimpo Airport to obtain approval from top management, who were on their way to the United States for a business meeting. Their design proposal could not wait until the next day, and yet the team still had reasons to hesitate as it presented its idea to management.

 

The combination of the nano-ceramic coating technique with microsilver blue coating was a solid idea. However, it was difficult to overcome anxiety over how we would find a supplier partner that could produce to these requirements in such a short time. It required huge investments in materials and equipment, and we had the enormous challenge of achieving high productivity and yield without a rise of unit costs.

 

The managers at Gimpo did not approve the team’s suggestion right away because they needed to consider the crucial question of component availability. ‘It could be possible, but it depends on what the Procurement team can do,’ was their first reaction. But then, after comparing the samples meticulously for more than half-an-hour, they managers finally gave their OK. They understood that this approach would greatly help them advance the GALAXY S III as a more ‘human’ and ‘natural’ phone—both key design priorities behind the product—so decided to pursue the idea at all costs.  

 

 

The Production Process: Turning strategies and experience into fruitful partnerships

 

Pebble Blue

 

 

Within just a few days, around 100 E-Veam equipment (high quality equipment that’s used for an advanced 'Nano Ceramic Coating' technique) units had been obtained to sample the proposed 'Nano Ceramic Coating' process, but more were still needed.  There were open questions about what product partner or facility could be used to produce the proposed Pebble Blue model. Just then, a company that possessed a large amount of E-Veam equipment was identified by the Procurement team, and the process began to roll.   

 

Immediately that day, the Procurement, Global Strategy and Global Manufacturing teams got on a plane to secure the required production facility. This is when the power of Samsung’s global Supply Chain Management capabilities came into clear evidence. The team had to build a full alternative production plan knowing full-well the risks associated with developing a supply chain from scratch in such a short time. This was no simple task: Normally the product coating and production management processes would have been handled out of a single facility, but in this case the coating and painting suppliers needed to be located in separate facilities. The Procurement team took it upon itself to coordinate the activities of vendors across unit pricing, delivery scheduling, and distribution – a formidable task at short notice!

 

 

There were compatibility issues among the suppliers, and we could not access all the strengths and weaknesses in one view.

 

And it was not only the Procurement team that needed to work hand-in-hand with the suppliers. Over 180 Samsung staff across tool development, molds, CMF (Color, Material and Finish), injection, and various other production areas—the largest ever such team assembled at Samsung—were assigned to the front lines working with the partners. For security reasons, no features or technical details of the new phone could be disclosed to the suppliers, adding further to the complexity of the process. The productivity must be secured in short term and the yield rate must be increased. So Samsung staff and suppliers would have to engage promptly and effectively.

 

Getting online on the messenger system together with 180 other people was like a scene out of a battlefield.

 

 

At long last, the new Pebble Blue battery cover entered production in Samsung’s Gumi manufacturing plant. Where ordinarily the first round of orders for a phone would have numbered in the hundreds of thousands of units, this phone demanded millions. While there was far less time than usual for the production-line employees to become familiar with handling of the product, the entire time was ready from the get-go. They mastered their craft in record-breaking time, and in the end were successful in meeting Samsung’s manufacturing goals.

 

 

Hard work, not a miracle, in 10 days

 

 

Samsung Electronics has long engaged in the research and development of molds, injection, coating, depositing and printing technologies.

 

 

Some might ask: “Was the ten day success story really a miracle?” The entire process took a mere then breathless days—from the recall of the initial product batch through to the development of the new prototype, the go-ahead from management, the formation of an entirely new supply chain, and the manufacturing process. However the team insists that it didn’t all come down to miracles, but rather to hard work and—most importantly—great team work.

 

We had been steadily conferring over the last few years with manufacturing and design teams around newly developed mold, CMF, injection and coating techniques, and regularly sharing our achievements.

 

So it would be a mistake to explain the Pebble Blue success solely in terms of the technological feat it involved. The close collaboration of Samsung staff with the supply vendors—from struggles with yield improvements to working closely on key details such as clean-room sanitation and pre-production work—was just as critical to success. Add to this the world-class SCM capabilities of the Procurement team, who acted to obtain the right resources at the right time…It all proved to the team that it could produce ‘a smartphone, and much more’—an achievement that it now dares itself to sustain and which motivates its relentless drive forward.  

 

I had been asking myself.

 

So in the end the brand new Galaxy SIII Pebble Blue made its appearance to universal market praise—which continues to this day.

 

Related Post:

Keeping Our Promise 1: Why Samsung Replaced GALAXY S III Pebble Blue Covers

 

  • Pingback: Keeping Our Promise 1: Why Samsung Retrieved GALAXY S III Pebble Blue Covers | SAMSUNG TOMORROW Global

  • Foixt

    galaxy s IV with Spen, please.

    • Fr0stTr0n

       Its called the Note 2

    • samsungtomorrow

      Hi Foixt! Galaxy S IV is actually on your way! Stay tuned to our blog and you would be able to know when the new Galaxy series will be released! Thanks.

  • HikaruSulu

    http://bgr.com/2012/02/24/samsung-to-pay-millions-in-class-action-settlement-over-faulty-tvs/

    .
    SAMSUNG TO PAY MILLIONS IN CLASS-ACTION SETTLEMENT OVER FAULTY TVS

    • Global Samsung Blog

      We are very sorry about that and we did compensate our customers who owned one of the faulty TVs. We are always trying our best to provide the consumers with the best products and services to  make them satisfied. We will endeavor to completely fulfill the consumers’ needs. Thank you.

  • Pingback: Samsung erklärt die Probleme mit dem blauen Galaxy S III | All About Samsung – Der Samsung-Blog

  • Liu

    hello all samsung phone user.  my Galaxy S III phone glass has already scratches on surface. only after one week of use.  how do I return for repair?  i did not know this phone is so easy to scratch glass.  how can i contact samsung for replacement??

    • samsungtomorrow

      Hi Liu — we’re sorry to hear that. If you want your Galaxy S III to be repaired, please visit http://www.samsung.com/us/common/visitcountrysite.html, find your home country, click on Contact Us, which is on the very bottom of the page, and tell us your concerns. We will be at your service. Thanks.

  • Foixt

    I hope galaxy s4 will have this:
    android version more interactive, simple and easy
    spen
    block/unlock boutton
    camera button
    volume button
    no botton in front (android to resolve the lack of the button situation) 
    8-Core CPU 2,00
    2GB of RAM
    13 megapixel camera
    2 megapixel front camera
    16:9 pictures
    panoramic pictures
    16:9 display
    5″ display
    1080p picture full hd
    LTE
    NFC
    svoice control
    face recognition
    motion control
    copy past
    interactive keyboard with cursor

    That´s all for now :)

    • samsungtomorrow

      Hi @f21c5d6ec350bd81f9f9ba3970091f50:disqus . If you have any complaints about our product or would like to suggest to us to improve our product, visit http://www.samsung.com/sec/function/ipredirection/ipredirectionLocalList.do, choose the country you are currently living, click on Contact Us,
      which is on the very bottom of that page, and register your complaint to our Executive team via email. Thanks. 

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